Customer Portal

May we use cookies to track your activities to serve you better? We take your privacy very seriously. Please see our privacy policy for details and any questions.

Cookie Policy

1. What is a cookie?

This website uses cookies. A cookie is a simple, small file that is passed on to your web browser with the pages of this website and/or Flash applications. The web browser subsequently saves the file on your computer’s hard drive. The information saved in this file can be sent back to our servers when you visit the website again. These cookies are in no way harmful to your computer.

Certain cookies and technologies are essential in order for our site to operate. These types of cookies are further referred to as “functional and technical cookies”. Besides functional and technical cookies, the website may use analytics and tracking cookies. These types of cookies will only be used with your informed consent, as explicated below. If you don’t give your consent to the use of analytics and tracking cookies and comparable technologies, we will still use the functional and technical cookies (and/or comparable technologies), since these are necessary in order for you to be able to browse our website and for us to provide you with our services.

We will only use analytics and tracking cookies and comparable technologies after you have granted free, specific, informed and unambiguous consent for this . You provide us with your consent for the use of analytics and tracking cookies when you choose the cookie settings upon entering our website. You are entitled at any time to withdraw or change your consent for our usage of these analytic and tracking cookies and comparable technologies. This does not, however, affect the lawfulness of the processing on the basis of this consent prior to the withdrawal thereof. If you were to withdraw your consent for the usage of the analytic and tracking cookies and comparable technologies, it will prevent us from personalizing our site for your convenience and showing you relevant content, including but not limited to personalized offers, discounts, or advertisements.

2. The cookies we use:,, and uses the following cookies:

2.1 Functional and technical cookies (necessary and session cookies)
Functional and technical cookies are cookies that are necessary for the proper functioning of the website(s) and do not require prior consent by the user of the website. Functional cookies remember your preferences. For above mentioned sites, this includes storing a website language marker _icl_current_language, the session cookie devicePixelRatio, CraftSessionId and vuid. Please note: all these cookies are used to ensure the website’s proper functioning and guarantee increased user convenience.

2.1.1 Session cookies
One type of cookies used on above mentioned sites are session cookies. These enable us to adjust our services to the visitor’s browsing behavior as much as possible and increase user convenience during their session. For instance, these cookies allow visitors to stay logged on during a session, etc. On, cookies are used to guarantee good functionality of the website on various devices. These cookies are deleted automatically when you close your browser.

2.2 Analytical cookies (Google Analytics)
A cookie from the company Google is sent through our website as part of its “Analytics” service. We use this service to acquire data and reports on how visitors are using the website. Google can provide this information to third parties if Google is legally obligated to do so, or if third parties process the information on behalf of Google. We have no influence over these actions. We have not permitted Google to use the obtained Analytics information for other Google services.

The information collected by Google is anonymized as much as possible. Your IP address is expressly not provided. The information is transferred to Google and saved on their servers in the United States. Google states they will adhere to the Privacy Shield principles, and they are certified under the Privacy Shield program of the American Ministry of Trade. This means they have an appropriate level of protection for processing any possible personal information.

The retention period of the analytical cookies is: 26 months

2.3 Tracking cookies

2.3.1 Pardot
Pardot cookies are provided by Salesforce marketing software. The visitor cookie is composed of a unique visitor ID and the unique identifier for your account. For example, the cookie name “visitor_id12345” stores the visitor value “1010101010”, and “12345” is the account identifier. This cookie is set for visitors by the Pardot tracking code.

Pardot tracks visitor and prospect activities on your website and landing pages by setting cookies on their browsers. Cookies are set to remember preferences (like form field values) when a visitor returns to your site. Pardot also sets a cookie for logged-in users to maintain the session and remember table filters.

Information acquired by Pardot cookies shall consist of:

  • visitor_id
  • pi_opt_in

Information acquired by Pardot cookies shall be logged for a period of 120 months.

Information acquired by Pardot is not shared with other parties outside of Coulisse.

3. Your rights

You have the following rights:

• the right to ask what personal data we hold about you at any time and obtain information in that regard;

• the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;

• the right to erasure of your personal data (under circumstances listed in the applicable law);

• the right to restrict the processing of your personal data (under circumstances listed in the applicable law);

• the right to data portability (you can ask us to provide you or a third party with your personal data in a readable and accessible form);

For security purposes we may occasionally request proof of identity before we are able to disclose personal information to you. If you wish to exercise any of the above rights, please contact us using the contact details specified above.

4. Enabling and disabling cookies and removing them

Do you want to enable or disable cookies, or would you like to change your settings? Please go to the settings of your browser (e.g. Internet Explorer, Safari, Firefox, Mozilla or Chrome). Use your browser’s instructions and/or the Help option for more information on how to enable, disable and delete cookies. The necessary steps are different for each browser. You can opt to activate your browser’s ‘do not track’ functionality.

You can use the settings of your browser (e.g. Internet Explorer, Safari, Firefox, Mozilla or Chrome) to indicate whether you accept cookies, and which cookies you accept. On every browser this option is located in a different menu. Use your browser’s Help option to find the exact location and functioning.

Tracking cookies which are placed by third parties, such as Pardot, can also be disabled or removed through the settings of your browser, as explicated above.

5. More information on cookies

You can find more information about cookies on the following websites:

Dutch Consumer Association: “What are cookies?”

Dutch Consumer Association: “Deleting cookies”

Dutch Consumer Association: “Disabling cookies”

Please don’t hesitate to contact us if you have any questions.